Colossalcon Cruise FAQ

Q. When is the cruise and where does it go?

A. Colossalcon Cruise 2020 is a 3-night, Bahamas cruise aboard Royal Caribbean’s Mariner of the Seas. It will be
departing from Port Canaveral, Florida on Friday, January 24, 2020 and returning on Monday, January 27, 2020.

Day Date Port of Call Arrive Depart
Fri 01/24/20 Port Canaveral, Florida 4:00pm
Sat 01/25/20 Nassau, Bahamas 8:30am 9:30pm
Sun 01/26/20 CocoCay, Bahamas 7:00am 5:00pm
Mon 01/27/20 Port Canaveral, Florida 7:00am

Q. What does the cruise cost?

A. The price for the cruise varies per stateroom category, please visit our Event Pricing & Schedules page for a
complete list of available stateroom categories and costs.
Prices are per person based on double occupancy; guests who book a single occupancy stateroom will be
charged 200% of the applicable double occupancy per person cruise fare.
Registration fees are additional and are charged as follows:
➢ $17 per person for the 1st and 2nd guests in each stateroom
➢ $10 per person for the 3rd & 4th guests in each stateroom
All other charges, including the pre-paid gratuities for the onboard stateroom attendant and dining room staff,
are included in the per person price for the cruise.

Q. What’s included / What’s Not Included?

 All Colossalcon gatherings and activities
 Colossalcon Sail Away party with specialty cocktails, unlimited wine and beer, and hot & cold canapés
 Complimentary Colossalcon Cruise t-shirt (note: please add your preferred t-shirt size to your registration,
the cut-off date to request your t-shirt size is October 20, 2019; XL t-shirts will be provided for guests who
do not provide a preferred size)
 Shipboard accommodations for three (3) nights in your choice of stateroom type
 Port taxes & fees as currently valued by Royal Caribbean (subject to change until day of sailing)
 Standard gratuities for shipboard staff (i.e. stateroom attendant and wait staff, subject to change until day
of sailing)
 Ocean transportation aboard the Mariner of the Seas, round trip from Port Canaveral to the Bahamas
 All meals in the ship’s main dining venues (there’s gourmet fare in the formal dining rooms and casual
restaurants for meals throughout the day), with reserved group dinner seating in the ship’s main dining
room. Please note dining at specialty restaurants require an additional fee.
 24-hour room service is available (nominal service charge applies to each order)
 Variety of shipboard entertainment and activities

Please note the following are NOT included in the package prices:
 Air transportation
 Transfers (to or from airport/hotel and ship)
 Shore excursions
 Photographs
 Cost of medical services, if required
 Specialty restaurant dining
 Goods purchased onboard (gift shops, art auctions, etc.)
 Spa and salon services
 Items of a personal nature including but not limited to laundry, telephone calls and internet access
 Gratuities for casino dealers and spa personnel, bar services

Q. May I bring other family members and/or friends? Can our rooms be near each other on the ship?

A. Yes, we welcome family and friends! There is plenty of fun to be had on board the Mariner of the Seas and the
cruise ports for guests not attending the Colossalcon sessions and activities.
Passengers who wish to book staterooms near other passengers may make their request in the Notes field on
the reservation or send an email to We’ll do our very best to accommodate
the request, however it depends on whether the passengers have booked within the same stateroom category
and the availability of rooms at time of request.

Q. What is the payment schedule for the cruise?

A. There are two payment options available for this conference:
 Pay In Full – attendees will pay in full at time of booking
 Monthly Payment Plan – attendees who choose this payment option will be required to pay a $300 per
reservation initial deposit. The remaining room cost balance due will be equally divided by the number of
months between the booking date and November 1, 2019. These payments will be due on the 1st of each
month with the final payment being due no later than November 1, 2019.

Please note:
➢ All payments are in U.S. dollars. Accepted forms of payment are American Express, Discover,
MasterCard, Visa and PayPal. The charge on your credit card statement will appear as LKCRUISEPAY
➢ Payments will be automatically charged to the credit card on file for the payment plans as outlined
above. It is your sole responsibility to know your applicable payment due dates and to verify payment
has been successfully processed by the scheduled due date. Payment reminders will not be sent.
➢ Reservations not deposited at the time of booking or with scheduled payments not kept up to date are
subject to cancellation.
➢ Full payment is required at the time of booking for any reservations made on November 1, 2019 or later.

Q. What if I must cancel after registering?

A. Due to the unique nature of this event, all reservations will be subject to the following cancellation policy:

Between the date of booking and June 17, 2019 – $25 per person cancellation fee
Between June 18 and September 13, 2019 – $150 per person cancellation fee
Between September 14 and November 8, 2019 – 50% of total stateroom cost cancellation fee
On or after November 9, 2019 – no refunds will be issued

Please note:
➢ Cancellation dates are based on Eastern Time.
➢ Notice of cancellation must be submitted via email to
➢ No refunds will be made in the event of interruption or cancellation by any passenger after the
commencement of the cruise. No refunds will be given for cruise no-shows.
➢ Any adjustment to the above policy is at the sole discretion of Colossalcon Cruise.
➢ Cancellation fees for airline tickets and/or other reservations made by attendees are subject to the
cancellation policy of the specific airline/supplier.

Q. May I purchase insurance for my cruise through the website?

A. You will have the option to obtain a quote and purchase trip insurance on the reservation site after payment is
made (deposit or full payment) on your reservation. This travel insurance is offered by Travel Guard.

Q. What documentation is required to cruise?

A. Proper travel documentation is required at embarkation and throughout the cruise for all passengers. Even
though a passenger has completed the cruise line’s online reservation, it is still passenger’s responsibility to
present the required travel documents at the time of embarkation. Any passenger without proper documents
will not be allowed to board the vessel, and no refund of the cruise fare will be issued. Royal Caribbean
International (RCI), Colossalcon Cruise and its agents/affiliates assume no responsibility for advising passengers
of proper travel documentation.
RCI highly recommends all passengers travel with a government-issued passport that is valid for at least 6
months following the return of the cruise. Although a passport is not required for U.S. citizens taking cruises that
begin and end in the same U.S. port, travelling with a passport may help to expedite your CBP clearance upon
return to the U.S. Additionally, passports are required in the event you need to fly from the U.S. to a foreign port
should you miss your scheduled port of embarkation or need to fly back to the U.S. for emergency reasons.
The Western Hemisphere Travel Initiative (WHTI) currently allows U.S. citizens (including children) sailing on
cruises that begin and end in the same U.S. port to travel with one of the WHTI compliant documents, listed
 Valid U.S. Passport
 Passport Card
 Original Birth Certificate issued by a government agency along with a government issued photo ID if 16
years of age and older
 Original Certificate of Naturalization
 Trusted Traveler Program Membership Card, e.g., Nexus Card, Sentri Card or Fast Card
 Enhanced Tribal Card
 A Consular Report of Birth Abroad
 Enhanced Driver’s License (EDL) – only acceptable at land and sea ports of entry. It cannot be used for
air travel outside the U.S. The word ‘Enhanced’ must appear on the driver’s license. The following five
states currently issue an EDL: Michigan, Minnesota, New York, Vermont and Washington.
Copies of US passports/naturalization papers, hospital certificates and baptismal certificates are not WHTI
compliant documents and are therefore NOT acceptable.

Requirements are subject to change, and it is each guest’s responsibility to ensure that he/she has the
appropriate documentation.
For more information on the documentation requirements, please see the cruise line’s website.

Q. I don’t have a passport. How do I obtain one?

A. Please visit the U.S. Department of State website for all passport information. Please note a passport could take
six weeks or more to process, so make certain you allow enough time.

Q. Who May Sail?

A. Passengers are responsible to ensure that they are eligible to sail according to RCI’s requirements, including but
not limited to the following:
 Infants must be at least 6 months old on the day of departure.
 Women must be less than 24 weeks into their pregnancy on the day of departure and for the duration of
the cruise. This policy is due to the risk of premature labor. Pregnant women must have a letter signed
by their doctor (on the physician’s letterhead) stating how far along in weeks their pregnancy will be at
the beginning of the cruise, that mother and baby are in good health and fit to travel, and that the
pregnancy is not considered high-risk.
 Adults must be 21 or older unless the passenger is:
➢ traveling in the same stateroom with an individual 25 years or older; or
➢ traveling in the same stateroom with a spouse (proof of age and/or proof of marriage are

Passengers not meeting the cruise line’s requirements will be denied boarding, and no refund of the cruise fare
will be issued. These policies are set by the cruise line (not Colossalcon Cruise), and no exceptions are allowed.

Q. How do I make changes to my existing reservation?

A. Any changes in registrations must be made via the online registration system. Until approximately 45 days prior
to sailing, most changes to existing registrations can be made by logging into the cruise registration system.
Within 45 days of sailing, any change requests will need to be submitted via email to

Q. Can I make a name change on my reservation?

A. Names changes are permitted up to January 10, 2020. All guest information changes should be sent via email to
In all cases of name changes, the “new” guest must make the full payment amount due as of the date of the name
replacement in order for the guest being replaced to receive a refund of payment amounts previously made.

Q. Can I change the number of guests in my room reservation?

A. Yes, you can – subject to availability. Rates are based on the number of guests in your reserved stateroom.
Changes in occupancy will result in a rate increase or decrease, depending on the type of change. No refunds will
be issued for any decrease of rate change until the stateroom has been paid for in full.
While many staterooms can accommodate more than two people with a sofa bed or upper berths stored in the
stateroom ceiling, etc., not all rooms can; and such accommodations are subject to availability at the time of
reservation. Due to Coast Guard safety regulations, there cannot be more guests accommodated in a stateroom

than the designated occupancy for that room. Also, please be advised that each guest must be registered and paid
for in full in order to be allowed to board the ship.

Q. Can I change my stateroom after I make my reservation?

A. Stateroom changes to another room within the same room category or higher can be made until 45 days prior to
sailing and require authorization by all parties named on the reservation. A stateroom change to a room category
lower than the room category of the original reservation would be considered a room cancellation and rebooking,
and cancellation fees would be applied.

Q. How do I check-in for my cruise and receive my cruise documents?

A. Approximately 3 to 4 weeks prior to the sailing date, guests who have booked and paid in full will receive an
email with their cruise line booking number for the cruise. The email will also contain instructions on how to
check-in online via RCI’s website – where guests can sign up for shore excursions, make specialty dining
reservations and pre-register a credit card for onboard purchases. All guests are required to complete the online
check-in at least four days prior to cruising. Cruise documents will be available for printing through the cruise
line’s online check-in approximately 3 weeks prior to sailing.

Q. What is the Customs procedure upon returning to Port Canaveral?

A. Detailed instructions about clearing customs will be provided onboard ship near the end of your cruise. Some
general guidelines/suggestions to keep in mind as you shop in foreign ports include: keep receipts for gifts and
purchases. U.S. residents visiting foreign ports have a duty-free allowance of $400 and those 21 years or older
may include one liter of liquor.

Q. What should I pack?

A. Daytime: Casual attire is always appropriate day wear and in port, and includes jeans, shorts, tees, tank tops,

polos, sundresses and blouses. (Please keep swimwear for the pool deck only.). Also, be sure to bring low-
heeled, comfortable shoes for deck activities and shore tours; and a hat, sunscreen and sunglasses are highly

Evening: For most evenings, casual attire (excluding tank tops and shorts) is fine; or you may wish to take it up a
notch with collared shirts, slacks, skirts, etc. One evening of your cruise will have a “Wear Your Best” attire
designation, which is your chance to get glamorous, be chic and shine – your way.
Reminder: travel documents, valuables and medications should be packed in carry-on luggage.

Q. Can the ship accommodate special dietary needs?

A. RCI can accommodate special diets that have been created in consultation with a dietary specialist. Selections
offered are for lunch and dinner in the main dining room only. Sample diets include: vegetarian, vegan, diabetic,
low fat, low sodium, low cholesterol, kosher meals, gluten free and lactose free. Please note any special dietary
needs in the Notes section of your reservation.

Q. Is room service available on board?

A. Room service is available any time of the day or night – simply order from the room service menu located in your
stateroom (service charge will apply per order).

Q. What types of accessibility options are available in staterooms?

A. There are a limited number of wheelchair accessible staterooms available onboard the ship. For people that do
not use a wheelchair but still need minimal assistance, bars and raised toilet seats can be accommodated in
most staterooms. In addition, disposal units for needles, refrigerators for medication, and oxygen tanks can be
put into most staterooms upon request. All of these items are available on a limited basis and should be
requested in the Notes section of your reservation. If you have an accessibility need, please send an email to

Q. How do I book shore excursions?

A. You can pre-purchase shore excursions on RCI’s website once you receive your booking number and online
check-in instructions for the cruise (approximately 3 to 4 weeks prior to the sailing date) or once you are
onboard ship.

Q: Can I take pictures and video onboard?

A: Yes, you can take personal photos and videos of yourself and family/friends on board. Please be courteous and
not include other ship guests or crew members in your photos or videos without their permission.

Q: Can I be contacted while onboard?

A: Guests can be contacted onboard of the Mariner of the Seas by calling 1-888-724-7447 (from the U.S.) or 1-321-
953-9003 (from outside the U.S.) Please note that rates apply and are billed at $7.95 per minute (subject to
change). Forms of payment accepted are Visa and MasterCard only and calls are limited to 10 minutes per call.
Callers should have the ship name and the stateroom number or name of the party they are contacting before
calling. Callers using the above numbers will be transferred directly to the guest’s stateroom. If the guest is not
in the stateroom at the time of the call, the caller may leave a voicemail message.
You can also make calls from the ship using the Ship-to-Shore telephone service. Rates for this service also apply
and will be billed to your shipboard account starting at $7.95 per minute. Telephones are available in all

Q. Is there Internet access onboard?

A. To keep you connected while at sea, all RCI ships provide VOOM Internet access facilitated through the Internet
Café and through the ship-wide Wi-Fi network. There are various plans available for purchase. Further details

regarding availability and cost will be available on the cruise line’s website after you complete your online check-
in and onboard ship.

Q. Will my cell phone work while at sea or in ports of call during the cruise?

A. RCI offers an advanced roaming network on board all ships, allowing you to make and receive calls while at sea
using compatible mobile phones that are set to roaming. International roaming charges will be conveniently
billed to you by your home mobile carrier. Mobile phone service will be available for use while the ship is at sea.
Rates for usage of your cellular phone are determined by your home mobile carrier. Please note that calls to
800, 888, 866 and 877 numbers are not toll free while onboard or in foreign ports. You will be billed by your
home mobile carrier for your international roaming usage on your regular mobile phone bill. It can take up to 60
days for charges acquired while using your cellular phone at these times to appear on your phone bill. For more
information, please contact your home mobile carrier customer service.

Q. Are there hairdryers available in the staterooms?

A. Yes.

Q. Are there irons and ironing boards available in the staterooms?

A. Staterooms do not have irons or ironing boards; however, the ship offers washing, pressing and dry-cleaning
services for a reasonable rate. Please also note that irons and clothes steamers are strictly prohibited onboard
the ship for safety reasons. If you choose to bring one with you, it will be confiscated from your luggage before

Q. Do staterooms have safes?

A. Yes.

Q. What if I have special medical needs?

A. Any special needs, including allergies, must be indicated in the Special Requests/Notes section of the online
reservation and will be addressed on a case-by-case basis. While there is no guarantee that all special
needs/requests can be accommodated, we will make best efforts to accommodate the need or provide an
alternative if possible.

Q. Is there a doctor on the ship?

A. The has a minimum of one fully licensed doctor and 2 licensed nurses onboard, who are available in the ship’s
medical facility during scheduled hours or on call 24 hours a day through the Guest Services desk.

Q. Are wheelchairs available onboard?

A. The Mariner of the Seas does NOT provide wheelchairs for onboard use. Guests can, however, rent a
wheelchair, motorized wheelchair or scooter from one of Royal Caribbean’s recommended providers:
• Sccotaround – 1-888-441-7575 or 1-204-982-0657
• Special Needs – 1-800-513-4515 or 1-954-585-0575

Q. I’m bringing my own wheelchair, is the entire ship wheelchair accessible?

A. Not every area of the ship is wheelchair accessible; however, RCI has made substantial modifications to enhance
your ability to move about the ship. The Mariner of the Seas features accessible elevators at each elevator bank
with tactile controls within reach of passengers who use wheelchairs.
Accessible routes are available throughout most areas of the ship, and signs are posted to assist you in locating
these pathways. There is also accessible seating within your ship’s restaurants and lounges, and in designated
accessible public restrooms.

Q. How do I make purchases onboard?

A. The cruise ship operates on a cashless system. Passengers can validate their onboard account with a Visa,
MasterCard or American Express card, or by making payment by cash or traveler’s check. Passengers can then
sign all on-board services and purchases to their shipboard account. At the end of the cruise, passengers will
receive a completely itemized statement of charges.
RCI does not accept personal checks, and only U.S. currency is accepted aboard the ships. There is an ATM
located onboard the ship, though a transaction fee will apply.

Q. Does the ship have a fitness center?

A. Yes, there is a fitness center (see ship’s daily newsletter for scheduled hours) and a jogging track, which is open
24 hours a day and complimentary to all passengers.

Q. Can I bring my own beverages (alcoholic or non-alcoholic) on the cruise ship?

A. Guests are not allowed to bring beer, hard liquor or non-alcoholic beverages onboard for consumption or any
other use.
Guests may bring personal wine and champagne onboard only in their carry-on luggage on boarding day, limited
to two (2) 750 ml bottles per stateroom. A corkage fee is a charge exacted at a restaurant or public area for
every bottle of liquor served that was not bought on the premises.
Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages
purchased in ports-of-call or from Shops On Board will be stored by the ship and delivered to your stateroom on
the last day of the sailing.
Alcoholic beverages seized on embarkation day will not be returned. Security may inspect containers (water
bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who
violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible
behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time) may
be disembarked or not allowed to board, at their own expense, in accordance with RCI’s Guest Conduct Policy.
Guests who are under the permitted drinking age will not have alcohol returned to them. Please Note: All guests
must comply with TSA guidelines for transporting liquids.

Q. What is the Smoking Policy onboard?

A. All interior public spaces(except as otherwise noted below) and staterooms/suite accommodations are entirely
smoke free, including outside stateroom balconies. This policy includes all forms of smoking, including but not
limited to, cigarettes, cigars, electronic cigarettes, and personal vaporizers.
Cigarette, E-cigarette and personal vaporizer smoking is only permitted in designated exterior open deck areas,
and in certain areas within the casino. Cigar and pipe smoking are allowed in designated exterior open deck
Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. To assist
in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and
ashtrays that are provided for use.
Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. You must be at
least 18 years of age to purchase, possess or use tobacco onboard.
Note: Passengers who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and
refreshing fee on their onboard account and may be subject to further action pursuant to the “Consequences
Section” of the Guest Conduct Policy. Information on this fee is included in RCI’s cruise ticket contract.
Passengers agree to strictly comply with RCI’s non-smoking policy.

Q. I am a Crown & Anchor member. Will RCI recognize this cruise under that program?

A: Yes, this cruise will count towards your Crown & Anchor membership, and your program amenities will be
available onboard the ship.

Q. What is the closest airport to Port Canaveral?

A. Orlando International Airport is approximately 46 miles east of Port Canaveral, approximately 45 – 55 minutes
driving depending on traffic.

Q. When should I book my flights?

A. If you are flying on the day the cruise departs, it is recommended that your flight arrive into Orlando
International Airport before 12:00pm on January 24th to be sure you have time to disembark the plane, collect
your luggage and make your way to the cruise terminal. All guests must be checked in and onboard the ship at
least one hour prior to sailing.
If you are flying on the day the cruise returns, it is recommended that your flight departs Orlando International
Airport after 12:00pm on January 27th

. The ship is scheduled to return to Port Canaveral (which is approximately
a 45 – 55 minute drive from the Orlando airport) at 7:00am, but the ship must be cleared by local authorities
before the disembarkation process begins. Guests must then claim their luggage, go through the Customs and
Immigration process and then make their way to Orlando International Airport.

Q. What is the address for Port Canaveral?

A. The address for the port is Cruise Terminal #1, 9050 Discover Place, Port Canaveral, FL 32920; travel time from
Orlando International Airport is approximately 45-55 minutes (depending on traffic).
Directions to the port:
 Take the North exit from the airport, staying to the right on SR 528 East
 Take SR 528 East all the way to Port Canaveral
Upon approaching the port area, follow signs indicating Port Canaveral Cruise Terminals B Side

Q. Is there parking in Port Canaveral?

A. Parking is available at the port at a cost of $17 per day (subject to change), including day of arrival and

Q. What time should I arrive at the pier?

A. Guests are required to check-in at least one hour prior to departure and so should plan to arrive at the pier at
least two hours prior. If you complete the cruise line’s online registration in advance as requested, this will
expedite your check-in process at the port.

Q. How early can I board the ship?

A. The ship must be cleared by local US Customs and Border Protection authorities before guests can begin
boarding, which can be as early as 11:30am or noon but varies. Please note, however, that staterooms will not
be available until approximately 1:00pm.